INBOUND CALL CENTER

Having an efficient and prompt inbound customer care is as important as having a great product or service. If lately you have been unable to meet the grueling demands of customer support in-house, why not consider outsourcing inbound customer support to Connexial Techsys

Our Clients

Connexial Techsys's Inbound Call Center Services

Leads have a short shelf life and require a meticulously planned marketing campaign to convert them. Most of the prospects who look for the services online are hard to persuade. They are likely to collaborate with a company who are expeditious in their responses and can follow-up when necessary. Thus, your sales pitch must evolve with the change in the market trends, variations in the product offerings, and buyer’s journey. It becomes more complex as it evolves and as a provider of a product or service, you have to respond quickly and aptly.

Providing the same attentiveness to each and every lead is an onerous task, you might as well filter out the quality leads and sort out on a priority basis. Our multi-channel marketing automation skills will enable you to do just that. We can generate leads through voice, social, email, web & mobile marketing. This will enable you to save your precious time.

At Connexial Techsys, we have domain expertise on lead qualification services where our solutions will significantly reduce the cost per contact while increasing the volume of qualified leads. Our lead qualification services will help you to classify, qualify, filter, manage, append, and follow-up on leads. Our lead qualification services include –

  • Web Enquiries
  • Company Database
  • Inbound Calls
  • Contact Us Forms
  • Request for quote
  • Online Referral Sources
  • Whitepaper, eBook, Case Study Downloads
  • News Stories
  • Webinars
  • Events, Tradeshows
  • Demo Downloads

PHONE ANSWERING SERVICES

Are you losing customers who call after business hours? Do your potential customers hear busy signals when they call? If you organization is facing a similar situation, consider outsourcing your telephone answering services to Connexial Techsys. Connexial is one of the world’s leading providers of offshore phone answering services. Several global customers have benefited from our professional yet cost-effective live phone answering services.

When you outsource live answering services to an expert like Connexial Techsys, you can be assured that every single call that you receive will be answered quickly and in a very personalized manner. We use the latest in technology for our professional answering services to ensure that there is a proper dissemination of information.

Choose Connexial Techsys as your telephone answering services partner and never again lose the call of another valuable customer. Make sure that all your calls are answered. Outsource business answering services to Connexial today.

Why use 24 hour answering services?

In this fast paced world, you could lose a formidable amount of business if you do not answer your phone calls in proper time. Your customers expect you to answer their calls immediately even if it is by an answering machine. You cannot force your customers to give you business only during your working hours. This way you might just lose your potential customers. This is where engaging the business answering services of an expert like Connexial Techsys can come to your aid.

Outsourcing live phone answering services to Connexial Techsys can help you to cater to your customers even beyond your working hours without having to keep your office open. At Connexial, we have live answering service operators who are trained to handle your calls as if they were working for you from your premises. Your customers will not be able to know the difference and your organization will not lose another important call.

By investing in expert answering services outsourcing, you will soon see your bottom-line increasing. The cost that you would have to incur will not be even half of the increase in revenue that you will experience.

 

VIRTUAL RECEPTIONIST SERVICES

In today’s competitive business world, every call counts. A missed call can mean a missed business opportunity. Meetings, office breaks and holidays are all a part of the everyday business environment making it impossible for you to be at your desk all the time. To make sure no call goes unanswered, get in touch with Connexial Techsys and get access to virtual receptionist services.

By opting for Connexial Techsys’s live receptionist services, you can either avail full time live receptionist services or part time help with overflow calls. We will act as a virtual extension of your company. Our trained and qualified virtual receptionists will help you stay connected with your current and prospective business customers via telephone, e-mail or chat. Just tell us your virtual receptionist requirements and we will customize our services to meet your business needs.

Why opt for live virtual receptionist services?

  • Outsourcing to a live virtual receptionist will save you not only the cost of having to hire a full time receptionist but will also save you the space of allotting an extra desk for an actual employee
  • With a live virtual receptionist handling your calls 24×7 you can have the peace of mind knowing that you are not missing any business opportunity and that all your customers are taken care of
  • A live virtual receptionist does not call in sick or ask for benefits
  • You will have no more phone interruptions when you are in important meetings
  • Your business will flourish and your customers will be pleased that they are well cared for
  • Your customers will be pleased with your efficient customer support and give you repeat business
  • Our remote receptionist service executives are experienced customer service professionals

You can get all this and more when you outsource virtual receptionist services to Connexial Techsys.

Connexial Techsy’s virtual receptionist services

  • We can answer, screen and forward your business calls
  • Our customer support can send your calls to your voicemail
  • We can effectively sell your products or services
  • You can get 24×7 customer care for your business
  • We can return calls to your customers on your behalf
  • Our virtual receptionists can reply to e-mails from your customers
  • We can also take messages and send it to you via e-mail or fax
  • Our call center agents can schedule appointments

With health care services growing in number, the medical community and their allied services are pushed to the limits trying to keep up with the demands of people. This is where a medical answering service becomes an absolute necessity in providing patient care.

Since medical emergencies can occur even after office hours, your patients should be able to reach you during their time of need. This does not mean you have to stay in office 24×7. Simply outsource your after hours medical calls to Connexial Techsys and we will handle your medical telephone answering services for you. You can be rest assured that your patients will be greeted by our courteous operators.

Why opt for physician answering services?

Medical answering services can provide your patients with the ability to contact their physician or nurse when the office is closed/ or if the medical personnel are on leave, without facing any inconvenience. Your offshore partner’s operators will serve as the front door to your organization. Offshore providers like Connexial Techsys have the expertise and experience to assist you in your telecommunications needs.

Connexial Techsys has provided medical answering services to many different types of healthcare and medical organizations regardless of their size. For patient friendly physician answering services, choose us as your partner.

Connexial Techsys’s doctors answering services

The following is a list of the medical answering services that we offer:

  • Inbound customer service calls
  • Customer/patient help desk services
  • Appointment reminders and confirmation calls
  • Call answering, processing, screening and dispatching
  • Paging doctors and nurses in cases of emergency
  • Receptionist services
  • Scheduling appointments

We can also provide you with the following facilities:

  • Call reports and other documentations as and when you need them
  • A message center to record and dispatch messages
  • A web access to update the information of your patients
  • A message access for medical professionals via mobile phone, PDA, e-mail, fax or voicemail

With an increasing number of products being launched each day by various organizations, product information request services and product support service have become undeniably an integral part of any business. A company, with any kind of business profile, may find it difficult to handle the department of product support service as it may subtract the valuable energy from the reservoir meant for its core business.

So it is wiser to outsource such a job to another organization which has the infrastructure and experience in managing product information request services. Connexial Techsys is one of the world’s leading providers of offshore product information request services to global customers. If your organization is looking for quality product information request services, then your search ends at Connexial Techsys.

Product information request services offered at Connexial Techsys

Connexial Techsys offers the following product information request services –

  • Product support services
  • Product information services
  • Service information services
  • Feature services
  • Accessories services
  • Upgrade services
  • Warranty services
  • Other client specific services
  • Product information request process at Connexial Techsys

    Connexial Techsys follows a stringent work process to ensure good quality and timely service information request services to its customers. The prominent steps in our product information request process are as follows –

    1. Our team of service information experts first goes through all the information about the product provided by the customer
    2. Our product information request team then develops a quick acquaintance with the product and the information related to the product
    3. Connexial’s professionals will then try to understand each and everything about the product and the expected queries related to the product
    4. Finally, our product information request professionals then prepare themselves to quickly adapt to unusual and unexpected queries and equip themselves to prove the superiority of your products/ services to your customers

    As our product information request customer you will only have to provide a few guidelines, the detailed catalogue and any important information related to your product. We will monitor the entire work process through which information is being supplied to your customers and upgrade them as per your requirements

As your company grows, you will see an increase in the number of calls from customers. Your customers might call to inquire about your products /services, seek support or maybe even buy products over the phone. When the number of calls increase it becomes difficult for your staff to handle all of them satisfactorily.

This can inadvertently affect your customer relationships and your organization’s bottom-line. Also, you will have to bear the costs of staff salaries and investments on infrastructure for this purpose.

Why use IVR services?

Interactive voice response (IVR) services or customer self services is an automated way of letting your callers interact with your business. This can range from customers calling to know about your services, or customers purchasing your products.

Thankfully Interactive Voice Response (IVR) systems have greatly reduced customer support costs while increasing loyalty and customer service efficiency. Connexial Techsys has been providing IVR solutions to companies around the world with a greater success rate than other vendors. Outsourcing IVR services can be the best investment you can make towards improving your customer services and gaining an advantage over your competition.

Why use Connexial Techsys’s interactive voice response services?

In this age of economic ups and downs, it is important that you are accessible to your customers round-the-clock.

Many companies have gone out of business just because they were not available for customers after business hours! IVR services come to your rescue by putting a voice to your company round-the-clock.

Our IVR interactive voice services can help you solve customer problems or assist them even if you your offices were closed. Customers can easily get information and access to your products or services at the touch of a few buttons on their phones.

IVR systems can also be used to conduct automated surveys such as customer satisfaction surveys that can bring back important feedback.

Are you looking for a low budget reservation booking system for your business? Do you want your reservation booking system to provide the best support and experience to your guests? Your search ends with us. We not only understand your business requirement in depth but can make it better in every way to help you process reservations without frustrating your guests. Be it events, accommodation, or conferences we offer a one-stop solution to help you become successful at fielding business opportunity.

Connexial Techsys has 3 years of experience in bringing simplicity into business transactions through online booking services. We have the infrastructure, contact centers, and qualified support agents spanned across the globe to serve various verticals where reservation booking performance is critical to deliver the best transaction experience and maintain a steady flow of revenue.

Inbound Reservations and Booking Services We Offer

At Connexial Techsys, we are reliable, highly available, and unbelievably fast in rendering high-quality reservation booking services in India. The offshore reservation and online booking services are carried out by call center specialists who come with a decade-plus year of experience to ensure your guests feel the ultimate satisfaction and confidence.

We focus on bridging the gap in your sales goals by offering highly flexible reservation booking services that are ready to fulfill the demands of various verticals such as –

Healthcare –

  • Fitness Clubs
  • Health Seminars
  • Hospitals
  • Consultations
  • Doctor’s Appointment

Hospitality –

  • Lodges
  • Hotels
  • Hostels
  • Motels
  • Resorts
  • Flotels
  • Inns
  • Homestays
  • Campgrounds
  • Serviced Apartments
  • Bed & Breakfasts

Recreation –

  • Spa
  • Fitness Clubs
  • Gyms
  • Museums
  • Event Halls
  • Zoos
  • Ski Resorts
  • Parks
  • Amusement Parks
  • Salon Appointments

Entertainment –

  • Concerts
  • Studio Tours
  • Seasonal Events
  • Theatres
  • Movie Houses
  • Gaming Events

Travel & Tourism –

  • Ships
  • Taxicabs
  • Airlines
  • Trains
  • Study Trips
  • Tours
  • Cruises
  • Buses
  • Travel Agencies
  • Transportation Rentals

Food & Beverage –

  • Nightclubs
  • Lounges
  • Restaurants
  • Wine Shops
  • Caterings
  • Pubs
  • Tea Shops
  • Cafes
  • Fast food chains
  • Bars

In an increasingly competitive landscape, today businesses need to satisfy customer expectations by providing a 24-hour point of contact for their services. If unavailable, customers can easily move to your competitor, or worse, go on social media to talk about their experience with your services. Whether you are facing problems with your existing toll free number service or are looking to set up a new one, or facing manpower issues to handle the large volume of calls, what you need is professional and experienced 800 answering services.

Connexial Techsys is one of the world’s leading providers of offshore 800 answering services. At Connexial  our primary goal is to help customers maximize their revenue by making the communication process simple and by getting rid of missed calls which can result in a loss of business opportunities. We can ensure that all your calls are being answered quickly, politely and professionally.

What are 800 Phone Answering Services?

An 800 number is a special toll free answering service where the caller is not charged for the call by the telephone operator. Instead the party that receives the call pays for the call to the telephone operator.

The charges are usually based on certain factors like the amount of usage and the cost of the trunk lines. There might also be a monthly service charge payable. 800 numbers are usually used by both large and small businesses. They usually include the area codes like 800, 888, 855, 866, 844, 877, 833 and 822.

800 Phone Answering Services We Offer

Even with all the advancements being made today in the field of interconnected technology, there are still a lot of callers and customers who prefer to do business locally, and over the phone. A toll-free number is a great way to tell your customers, patients, clients, or your voters that not only are you open for business, but also truly care for them and their call.

With our help and our expertise in handling 800 phone answering services for global clients, your customers will no longer have to follow unending telephone menus or interact with a robotic voice on the other hand. Once your caller reaches our professional answering service operators, they will be greeted with a friendly and knowledgeable agent who would make them feel comfortable and confident.

Our telephone answering services include –

  • 24x7x365 Live Call Answering
  • Call Entry
  • Voter Polling Calls
  • Real Estate Calls
  • Emergency Dispatching
  • Alpha-numeric Paging
  • Operator Dispatch
  • Live Message Taking
  • Key Differentiators of Our Toll Free Telephone Answering Services

    Some of the salient features of our 800 answering services include –

    • Connexial Techsys offers automatic 800 phone answering services with the help of award winning interactive voice response software
    • The IVR programmers at Connexial Techsys are well-trained to provide you with complete 800 phone services in a fast and economical manner
    • The talented and skilled staff at Connexial can develop customized call answering service applications that can interact with your web services as well as your external databases
    • Advantages of Using O2I’s 800 Toll Free Number Services

      At Connexial Techsys, we understand that an 800 phone service or toll free number services is an essential part of your overall customer service strategy. By offering our clients a simple pricing plan, combined with professionally trained agents, we help them achieve success while increasing their customer satisfaction numbers. Advantages of outsourcing 800 phone services to us include –

      • Our toll free numbers are easy to remember and can make you more accessible to your valuable customers
      • The 800 answering line will be solely dedicated to you and will be answered by customer support executives who are specially trained in attending customer service calls
      • By investing in a dedicated toll free line you can be assured of high customer satisfaction, better call volumes, increased sales opportunities, better leads, and expanded reach
      • Our 1800 toll free number service helps to improve your professional image, your brand and product visibility, and overall credibility
      • If required, we can also re-route the calls to any other particular number at any particular time
      • Our 800 answering services are flexible, can be scaled up by adding extra agents as and when required, and more importantly, are extremely cost-competitive
      • Our services are voicemail-free, ensuring your customers and potential leads never have to deal with a robotic voice ever
      • For niche answering services, such as answering services for the healthcare industry, we offer HIPAA-trained professionals to handle sensitive medical information
      • Our services are highlighted by excellent infrastructure and seamlessly integrated technology for enhanced client satisfaction

      Connexial Techsys – Your Ideal 800 Answering Service Outsourcing Partner

      At Connexial Techsys, we consider ourselves as customer happiness experts. We understand that whether it is an irate customer calling due to service/product related issues, or a customer calling to know more about your business, what they want is to hear is a cheerful voice on the other end, without having to stay in a queue for long.

      With us, your customers will always be in experienced hands. Our team of professional, friendly, and upbeat customer service executives will impress your callers and deliver the messages as and when they come, without any delay. We can even automate SMS’ to be sent to your customers as soon as they hang up with relevant details pertaining to their call. We also provide other services such as Phone Answering ServicesVirtual ReceptionistClaims Processing Services, and more.

Order taking has become one of the prominent businesses with an increase in demand for different products in the market. Gone are the days when customers could place an order only after coming across advertisements and only on a personal visit to a seller. Nowadays a customer wants to inquire thoroughly before placing an order so order taking services have been introduced so as to have a superior edge in the market and to satiate the customer’s inquisitive mind.

If your organization requires order taking services, you need not have the order taking call center in-house, you can outsource it to a third party. With this development, many order taking service providers take a franchise of a company for taking orders on toll-free numbers specific to that company. In the crowd of the order taking service providers, Connexial Techsys stands out since it has proved its efficiency time and again.

Connexial Techsys is one of the world’s leading providers of offshore online order taking services and can ensure that you have access to professional services at cost-effective price.

Connexial Techsys’s order taking services

Connexial Techsys provides the following online order taking services –

  • 24×7 live order taking service through toll-free lines
  • Online order taking services, wherein online order taking capabilities is combined with live order taking services
  • Convenient message delivery is done through fax, email and pagers
  • Streamlined services, in which streamlined call reporting is dispatched immediately on the scheduled time
  • Customized services are provided as per the specific requirements of the client
  • Benefits of investing in order taking contact center services

    There are many benefits of investing in phone order taking services but few prominent ones are as follows –

    • Order taking answering service enables you to reach to a larger section of the audience within a short span of time
    • Phone order taking helps to satisfy the immediate requests of the customer to know more about the product after coming across advertisements related to the product
    • Live order taking service brings enormous clarity in the mind of a customer after speaking to a live voice and getting all the issues clarified
    • Order taking call center services has an advantage over automated order systems as it adds a personal touch which helps in building the trust of your customers
    • Online order taking helps you to improve your profit considerably
    • Call center order taking service retains an existing customer and helps you to gain more customers as well

    Order taking service providing capabilities at Connexial Techsys

    Connexial Techyshas all the skills essential for providing phone order taking service, such as –

    • Perfect understanding of the product and all its features by the operators representing it
    • Excellent communication skills to convey the message of the superiority of the product to your potential customers
    • Knack for convincingly answering both expected/unexpected queries
    • Dedication so as to be extremely loyal to the product
    • Patience to deal with a number of potential clients untiringly

     

Is billing query draining off a considerable amount of time off your schedule? Do you lack the expertise to effectively handle the billing query? If yes, then outsourcing billing query handling services to a dedicated service provider will help you stay invested in more important functions of your business. You can avail a truly bespoke billing query services with guaranteed satisfaction and no loss of productivity or money.

Billing query handling services from Connexial Techsys can alleviate your concerns about keeping customers informed on the billing process. Whether it is re-ordering, exchange, return, account balance, refund to billing and credit statements we cover a wide range of billing functions that require effective communication with your customers to give them an inside-out understanding of each component invoiced by your billing team.

Billing Query Handling Services We Offer

At Connexial Techsys we understand the everyday challenges faced by small and mid-sized companies that provide subscriptions and products billed quarterly, annually, or bi-yearly basis. To give your customers clear reasoning on the billed services and handling other billing queries can be a challenge especially if your team is less knowledgeable in the billing process. This is the reason why we offer our top-notch billing query handling services. Our services include the following –

  1. Billing Management

    • Quick resolution of billing disputes, customer bill inquiries, and complaints
    • Providing out of the way support and insights on up-selling activities
  2. Receivables Management

    • Payment plan follow-up
    • Efficient Full Cost Recovery (FCR) to lessen the cost of payment reminders
    • Direct debit process for the protection of revenue
    • Facilitating quick payments via credit, debit, and cheques
    • Routine follow-up with delinquent accounts
  3. Revenue Assurance

    • Ensuring all services rendered is accurately billed to your customers
    • Carry out credit audits and maintain audit trails
    • Address verification and ensuring FCR
    • Account verification and reconciliation process

·         Online customer support services

·         Charge back handling services

·         Consumer Response

·         Customer Services

·         Dealer Locaters and Referral Services

·         Direct Mail /TV Response

·         Directory inquiry services

·         Email Management Services

·         Event scheduling services

·         Help Desk Solutions

·         Inbound Sales

 

 

  • Order entry services
  • Payment collection services
  • Real-time inventory status services
  • Sales Lead Qualification and Closure
  • Scheduling sales demos services
  • Subscription services
  • Technical Support
  • Ticketing sales subscription services
  • Virtual Receptionist Services
  • Warranty registration services
  • Website Response
  • Registration of event participants & prospects  Job dispatch services